Westham House Clearance Accessibility Statement

We are committed to making every part of our Westham house clearance service accessible to all customers. This accessibility statement explains how our team approaches inclusive practice across the Westham area and beyond. It outlines design standards we follow, the support we provide during house clearance visits, and the ongoing steps we take to improve access. Our aim is clear: provide respectful, safe and usable services for people with a wide range of needs.

Our online and in-person services are guided by WCAG 2.1 AA principles. We use semantic HTML, meaningful headings, and clear visual contrast so information is perceivable and operable. In addition to automated checks, we perform manual reviews to confirm compliance. We recognise that compliance is not a single moment but a program of continuous improvement, and we publish updates when changes are made to our policies or processes.

To support people who rely on assistive technology we provide comprehensive screen-reader support and well-structured page content. Landmarks, ARIA roles where appropriate, and clear skip links help screen-reader users navigate quickly. We train staff who provide house clearance services to explain procedures verbally, describe items and pathways, and offer tactile or descriptive assistance when needed.

Keyboard navigation is a core part of our accessibility strategy. Customers who cannot use a mouse can navigate our booking pages, information sections, and service descriptions entirely via keyboard. We ensure consistent focus order, visible focus indicators, and accessible form labels. Our interactive elements are reachable without timed interactions that would cause barriers for some users.

We follow practical patterns that support independent access on-site and online. Key techniques include:

• Skip links to bypass repetitive content and reach core information quickly.
• Descriptive link text and buttons that provide context, rather than generic phrases.
• Clear, labelled form fields with instructions and error messages that are programmatically associated.

House clearance Westham customers can request alternative formats for documents and quotes, such as large print or accessible digital files. We will also arrange appointment details in ways that suit individual communication preferences and mobility needs.

Our local Westham clearance services include on-site adjustments to improve accessibility during collection: clear paths through properties, temporary ramps where feasible, and respectful handling of mobility aids. We coordinate with customers to identify any access restrictions at the property and to plan safe, accessible clearance operations.

Contacting Us About Accessibility

To request an accessibility-related adjustment or alternative format, please use the accessibility channel provided on our site or contact options listed in our help area. We respond to accessibility requests in a timely manner and record requests to inform future improvements. While we cannot provide contact details in this statement, clear instructions to reach our accessibility team can be found where we publish this notice.

We test and review our accessibility work regularly, combining automated tools, manual audits, and practical checks in local Westham environments. We document known limitations and provide interim solutions where full compliance requires additional development. Our accessibility programme is designed to be transparent, actionable and focused on real-world accessibility for house clearance customers.